Technical Support
Sourcing Options
Our team ensures quoting compliance, conducts asset reviews and maintains detailed tracking for aircraft projects from start to finish.
Order Fulfillment
Order Exceptions
We manage and resolve escalated order issues while proactively tracking and assisting with open orders.
Our team oversees cancellation and RMA analysis to identify trends and improve processes, and we provide detailed KPI reporting to ensure performance and service levels are consistently met.
Engineering
Technical Solutions
We offer end-to-end repair support, including part evaluation and configuration assistance, as well as guidance on minor and major repairs.
Our team serves as a trusted data resource, provides regulatory consulting and recommends qualified vendors when needed. We also deliver engineering order solutions, develop fabrication data packages and offer technical support to the sales team to ensure accuracy and efficiency throughout the process.
Purchasing Desk
Procurement Support
We source detailed parts required for repairs, replace beyond-economic-repair (BER) units and support procurement across product lines.
Our team coordinates closely with technical support and engineering to ensure seamless collaboration and also provides ongoing support to both products and operations for optimal performance.
Aircraft Programs
Inventory
We manage the full scope of aircraft acquisition, from coordinating valuations to overseeing contract management and maintaining strong reclamation relations.
Our team tracks industry and aircraft trends to inform strategic decisions and closely monitors project performance to ensure timelines, budgets and objectives are consistently met.